Order Processing Time:

• Standard Orders: Orders typically take 1-3 business days to process before they are shipped. Please note that holidays and weekends are excluded from processing times. During the holiday season, please allow up to 5 business days for processing.

• Made-to-Order Items: Each garment is made-to-order. Please allow 2-3 weeks for your item to be carefully crafted and prepared for shipment. Our artisans ensure every detail meets our high standards.

Shipping Information:

• You will receive an email confirmation with tracking information once your order has shipped.

• It may take up to 24 hours for your tracking number to be activated.

• All orders are subject to payment verification.

• You can check the status of your order by logging into your account.

• RAWPWRR is not responsible for lost or stolen packages. Please file a claim with the delivery courier if applicable.

Returns:

• Eligibility: Returns are accepted within 7 days of receipt. Merchandise must be returned in its original form—unworn, unaltered, undamaged, and free of any stains, odors, pet hairs, or distinct smells including deodorant and perfume. All original tags must be attached.

  EXCLUDING SWIMWEAR AND UNDERGARMENTS!

• Refunds: Refunds will be issued to the original payment method, excluding shipping and handling costs. Please allow 2-3 business days for processing after we receive the returned item. Sale items are final and not eligible for return or refund.

• Shipping Costs: Shipping costs for returns are the responsibility of the customer. We recommend using your local post office for returns.

• Processing Time: Refunds may take up to 10 business days to process, depending on your bank’s processing times.

Exchanges:

• Eligibility: Exchanges are accepted within 14 days of receipt. Items must be unworn, unaltered, undamaged, and free of any stains, odors, pet hairs, or distinct smells.

• Exchange Process: Exchanges typically take 2-3 business days to process once the returned package is received. You may exchange for any size or item (if in stock). We will send the replacement item at no additional charge. We offer one exchange per item.

• Price Differences: If the replacement item is less expensive than the original, the difference will be issued as a gift card.

• Shipping Costs: Shipping costs for exchanges are not covered by RAWPWRR.

Sale Items:

• All sale items are final and are not eligible for return or exchange.

Contact Us:

For returns, exchanges, or any questions, please email us at customercare@allthingsraw.org and specify whether you are requesting a return or exchange.

SHIPPING, TRACKING, AND FULFILLMENT POLICY

• ORDER PROCESSING
  Order Processing is the initial stage of the order fulfillment process, encompassing activities such as payment verification, essential for managing and fulfilling orders efficiently. Order Processing Duration takes up to 3 business days.

• BUSINESS DAYS
  Please note that all of our business operations, customer service, and order fulfillment are conducted on business days only. This means that any estimated shipping timeframes, delivery schedules, or processing durations provided on our website or during the checkout process should be understood in terms of business days. It is important to consider this when calculating the expected arrival of your order or contacting our customer support team for assistance. Business Days are Monday - Friday, excluding weekends and U.S. Observed Holidays.

• ESTIMATED FULFILLMENT DURATIONS
  Fulfillment durations represent the timeframe during which we complete, process, pack, and physically ship your order. It is important to note that the fulfillment duration does not indicate the delivery date. Kindly be aware that the shipping method you choose during checkout and its associated transit time are separate from the estimated fulfillment durations.
  Provided below are the estimated shipping windows for each order type during which you can anticipate your order to be shipped, along with receiving the confirmation email regarding your shipment.

  • READY-TO-SHIP
    Products that are in stock and available to ship within 3-5 business days.

  • PRE-ORDER
    Products that are ready-made or pre-made ship within 5-10 business days.

    *All orders, excluding those purchased from the Ready-to-Ship Collection, are classified as a Pre-Order. This enables us to ensure the availability of all product options and variants, allowing customers to purchase their desired specifications without any limitations. Pre-Orders play a vital role in maintaining consistent order fulfillment for our diverse range of products.

• CALCULATING YOUR SHIPPING WINDOW
  Shipping windows are available within your Order Confirmation email.
  To calculate your shipping window manually, begin by identifying the fulfillment duration specified for your order type. Starting from the next business day after your purchase date, exclude weekends and U.S. holidays, and continue counting business days (M-F) until you reach the specified range that corresponds to your shipping window. By considering only the business days, you can accurately determine the timeframe within which your order is expected to be shipped.

Here is a step-by-step guide on how to determine your shipping window based on business days:

• Identify the first business day: Start by identifying the first business day after you place your order. This is typically the next business day following your order placement.

• Determine the duration of your fulfillment window: Check the Estimated Shipping Durations to find the specified duration of your shipping window.

• Exclude weekends: Exclude Saturdays and Sundays from your count, as they are typically not considered business days.

• Exclude holidays: Take note of any holidays that fall within your shipping window and exclude them from your count.

• Determine your shipping window: Based on the calculated number of business days, determine the start and end dates of your shipping window. This will provide you with an estimate of when your order is expected to be shipped.

By following these steps, you can determine your shipping window based on business days, helping you to plan and anticipate the arrival of your order.

• ORDER TRACKING, STATUS, AND UPDATES
  The 'Order Confirmation' and 'Shipping Confirmation' emails are the main channels of communication for updates on your order's status and progress. We do not provide individual updates on your order during the fulfillment process.

  • Order Confirmation Email:
    Upon placing your order, you will receive an automated Order Confirmation Email sent to the email address provided during checkout. This email is generated immediately and contains essential details such as your unique order number, comprehensive order information, estimated shipping window, and any additional pertinent information related to your order.

  • Shipping Confirmation Email:
    Shipping confirmation emails will be promptly sent to you once your order has officially been shipped within the above-estimated shipping window durations. This email will include relevant tracking information to help you monitor the progress of your package during transit. Please note that it may take up to 24-48 hours for the tracking information to become active and updated on the shipping carrier's website.

  • Tracking your Package:
    To conveniently track your package, simply click on the direct link provided in your shipping confirmation email, or input the full tracking number also available to you in your shipping confirmation email. This link will direct you to UPS's website, where you can access real-time updates on the movements and location of your package.

• SHIPPING METHODS AND COSTS
  Kindly be aware that the shipping method you choose during checkout and its associated transit time are separate from the estimated fulfillment durations.

  • UPS Ground is the main method in which we ship all packages, which generally results in deliveries within 2-5 business days, varying based on the destination and other external factors. Please note that these estimated delivery times may be impacted during peak seasons at the postal office, such as holiday season and election season.

  • UPS Next Day Air is an alternate shipping method available by request for an additional $25. However, it's important to note that this upgrade does not impact processing times or shipping windows. Instead, it only affects the speed of delivery once your order has been shipped within the designated shipping windows mentioned above.

• SHIPPING DELIVERY
  The delivery dates of your package are exclusively determined by the operations of the shipping carrier, UPS. Generally, the estimated timeframe for package delivery after the shipment of orders is typically between 2-5 business days. UPS will provide the estimated delivery date within your tracking link which will be available to you in your Shipping Confirmation email. Once your package leaves our possession, UPS assumes full responsibility for ensuring its prompt and secure delivery. While we strive to provide accurate shipping window estimates, we cannot guarantee specific delivery dates as they are subject to the carrier's processes and any unforeseen circumstances they may encounter. Factors such as weather conditions, high shipping volumes, and any unforeseen events within the carrier's network may affect the actual delivery date.

  We would like to emphasize that at this stage, we have no control over the whereabouts or speed of your package. We recommend utilizing the tracking information provided to monitor the status of your package and obtain real-time updates from UPS. Should you have any concerns or inquiries regarding the delivery process, we highly recommend reaching out to UPS directly, as they have the most accurate and up-to-date information regarding its whereabouts and status. Their customer support team will be able to assist you with any specific questions or issues related to the delivery of your package.

• FULFILLMENT AND SHIPPING DELAYS
  We understand the importance of receiving your packages in a timely manner and strive to provide efficient shipping services. However, it is essential to acknowledge that certain factors, both within and beyond our control, can occasionally lead to shipping delays. In the event of a delay, we will make every effort to proactively communicate with you as early as possible. Please familiarize yourself with the following information regarding potential delays:

  • Order Volume: During periods of high order volume, such as holidays, sales events, or product launches, the increased number of orders can impact the processing and fulfillment timelines. While we prioritize order fulfillment, the sheer volume of orders may result in slight delays. We appreciate your patience and understanding during these busy periods.

  • UPS Unforeseen Circumstances: Despite our best efforts, there may be instances when unforeseen circumstances arise within UPS's operations. These can include disruptions in their transportation network, technical glitches, or other operational challenges. While such situations are beyond our control, we will work closely with UPS to resolve any resulting delays promptly.

  • Weather and Natural Events: Adverse weather conditions, natural disasters, or other related events can affect transportation networks and lead to unavoidable shipping delays. Severe storms, hurricanes, snowstorms, or floods can impact UPS's ability to operate efficiently and may cause delays in delivering your packages.

  While we strive to minimize any potential shipping delays, we kindly ask for your understanding and patience if such situations occur. Rest assured that we are committed to actively monitoring the progress of your package and providing timely updates. If you have any concerns or questions regarding a delayed shipment, please reach out to our dedicated customer support team for assistance.

• LOST/STOLEN PACKAGES
  While we strive to provide reliable and secure shipping services through UPS, it's important to acknowledge that unforeseen circumstances can occasionally result in lost or stolen packages. Please familiarize yourself with the following information regarding lost or stolen packages:

• Responsibility for Lost/Stolen Packages: Once your package is in the possession of UPS, the responsibility for its safe and timely delivery rests with them. In the rare event that a package is lost or stolen during transit, it is important to understand that this is beyond our control as the sender.

• Assistance in Case of Lost/Stolen Packages: If you encounter any issues or concerns regarding a lost or stolen package, we recommend reaching out directly to UPS for immediate assistance. They have the necessary resources and expertise to investigate and resolve such incidents.

• Tracking and Insurance: To mitigate the risk of lost or stolen packages, we encourage you to utilize the tracking information provided in your shipping confirmation email. Tracking allows you to monitor the progress of your package and ensure its safe delivery. Additionally, consider opting for shipping insurance, if available, to provide added protection and coverage for your shipment.

We understand the frustration and inconvenience caused by lost or stolen packages, and we assure you that we will do our best to support you throughout the resolution process. Please remember that UPS is responsible for investigating and resolving such incidents, and they will work diligently to address the situation.

RETURNS, REFUNDS, AND CANCELLATION POLICY

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please note that we do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping, Tracking, and Fulfillment Policy and our Returns, Refunds, and Cancellation Policy. Please review our Returns and Refunds, and Cancellation policy below:

1. RETURN ELIGIBILITY

We offer returns and refunds with the following conditions:

• Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and returned within 7 days from the date of delivery.

• Restocking Fee: All returned items are subject to a 20% restocking fee. This fee accounts for the unique specifications and customizations involved in the order.

• Return Shipping: The buyer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

• Clearance Items: All clearance items are final sale and not eligible for refunds, cancellations, returns, or exchanges.

2. RETURN PROCESS

If your order is eligible for a return and you agree to the above terms, please follow the steps below:

1. Contact our customer support within 7 days from the date of delivery to request a return and provide the necessary details for the next steps.

2. Pack the item securely in its original packaging, if possible, and include all original accessories, manuals, and any other items that came with the product.

3. Ship the item back to us using a trackable shipping method and provide us with the tracking information. We recommend purchasing shipping insurance to protect against any loss or damage during transit.

3. REFUNDS AND EXCHANGES

Once we receive the returned item and verify its condition, we will process the refund or exchange as follows:

• Refunds:
  If the item meets the eligibility criteria mentioned above, we will issue a refund minus the 20% restocking fee and shipping costs within 1 business day. This fee accounts for the unique specifications and customizations involved in the order. The refund will be credited back to the original payment method used for the purchase. Refunds may take up to 10 business days to process, depending on your bank’s processing times. Please note that shipping costs, including the original shipping fee, are non-refundable.

• Exchanges:
  If the item meets the eligibility criteria mentioned above, we will begin the exchange process the next business day after we receive and inspect the returned item.

  Initiating the exchange process will trigger a new fulfillment cycle. This means the time it takes for the replacement item to be processed, fulfilled, and shipped may vary from the original order fulfillment. Factors such as product availability, customization requirements, and shipping method chosen may influence the duration of the new fulfillment process. Rest assured, we strive to expedite the exchange process as efficiently as possible. We will keep you informed throughout the process, providing updates and relevant tracking information once the replacement item is dispatched.

4. DAMAGED OR DEFECTIVE ITEMS

We only replace items or accept returns if items are defective or damaged upon arrival. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to customercare@allthingsraw.org.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased or refunded. You are responsible for shipping costs back to us.

5. ORDER CANCELLATION

Order cancellations are only acceptable within 48 hours of the purchase date with a detailed explanation for the requested cancellation. Full refunds will be issued via your original payment method minus any transaction fees. Refunds are completed and deposited within 10 business days depending on your financial institution.

In the event that you decide to initiate an order cancellation beyond the initial 48-hour period from the date of purchase, please be aware that a restocking fee of 20% will be deducted from your refund. This deduction accounts for the distinctive specifications and personalized adjustments inherent in each order. We secure custom specifications from our vendor promptly, which necessitates this policy.